Delivery Information

Products that are in stock will be dispatched within 24 hours. Customers will be notified of the dispatch of products by email.

We deliver worldwide, and accept payment in Pound Sterling, Euros and US Dollars.

Shipping charges will be added on the checkout page, and covered by the purchaser unless the order exceeds the carriage paid order amount; above this alva Natural Cosmetics will carry the cost of postage.

Up to a weight of 2.5kg, both domestic and international delivery is by Royal Mail; for parcel weights above 2.5kg deomestic and international delivery will be by Parcel Force.

VAT is applicable to orders placed by residents of the UK and member states of the EU. All international orders for destinations outside the UK & EU are VAT exempt, and the VAT element of the order will be taken off at the checkout; this will equate to a 20% discount from the order total. The free delivery of orders of £100 and over to international destinations is based on the price exclusive of VAT.

Please see our terms and conditions page for queries regarding refunds, cancellations and return/replacement of goods.

DELIVERY COSTS:

UK orders over £30:
Free

UK orders under £30:
Up to 750g = £2.50

750-1.0kg = £4.50

1.0-1.25kg = £6.00

1.25-1.5kg = £7.00

1.5-2.0kg = £9.00

2.0-2.2kg = £10.80

2.2-2.4kg = £12.60

2.4-4.0kg = 13.50

European orders over £50:
Free

European orders under £50:
Up to 100g = £3.00

100-250g = £4.00

250-500g = £5.50

500-750g = £7.00

750-1.0kg = £8.50

1.0-1.25kg = £10.00

1.25-1.5kg = £11.50

1.5-2.0kg = £14.00

2.0-2.1kg = £14.75

2.1-2.2kg = £15.50

2.2-2.3kg = £16.75

2.3-2.4kg = £17.50

2.4-2.5kg = £18.25

2.5-5.0kg = £19.00

International orders over £100:
Free

International orders under £100:

Zone 1: Africa, Asia & US

Up to 100g = £4.25

100-250g = £5.50

250-500g = £9.00

500-750g = £12.00

750-1.0kg = £14.50

1.0-1.25kg = £18.00

1.25-1.5kg = £21.50

1.5-2.0kg = £27.00

2.0-2.1kg = £28.25

2.1-2.2kg = £29.50

2.2-2.3kg = £30.75

2.3-2.4kg = £32.00

2.4-2.5kg = £33.25

2.5-5.0kg = £40.00

1501-2000g = £25.00

Zone 2: Oceania

Up to 100g = £4.50

100-250g = £5.75

250-500g = £9.25

500-750g = £12.50

750-1.0kg = £15.00

1.0-1.25kg = £18.50

1.25-1.5kg = £22.25

1.5-2.0kg = £28.00

2.0-2.1kg = £29.50

2.1-2.2kg = £31.00

2.2-2.3kg = £32.50

2.3-2.4kg = £34.00

2.4-2.5kg = £35.50

2.5-5.0kg = £40.00

Returns Policy

Should you wish to return or exchange a product bought from alva.co.uk, please follow the returns procedure:

Returns should be made within 28 days of purchase. Please send an email to care@alva.co.uk with the subject ‘Return request - order number’ (the order number is shown on the delivery note), including details of the items you wish to return, together with a reason for their return. Outside of the 28 day returns period, we can only accept items where there is a mechanical fault, i.e.: if a mascara wand should break or work itself loose.

When a return request is received we will then send you a return code that should be clearly written on the outside of the box/packet you return the faulty goods in.

Returns should be sent to the following address:

alva Natural Cosmetics
c/o ONEbeauty Ltd.
PO Box 2818
Romford
RM7 1GG

Please remember to include a copy of your delivery note.

We recommend you use Royal Mail Recorded Delivery to ensure the products reach us as replacements can only be sent or refunds given when the faulty or unsuitable goods have been received.

If your order included a free gift, for your return and refund to be processed the free gift needs to be returned too.

We offer a ‘no quibble’ money-back guarantee.

Incorrect orders and damaged or faulty products

In the unlikely event that there's a picking error and you receive a product you did not order, or the product/products were delivered damaged or prove to be faulty in any way, providing the above steps are followed we will refund you the purchase price and the cost of returning the product/products.

When using any new cosmetic product for the first time, we recommend you do a patch test to assess suitability and skin compatibility.