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Terms & Conditions

1. alva.co.uk online store Terms & Conditions

Please read this document carefully as it contains the terms and conditions that you agree to be bound by if you buy from alva.co.uk. The below terms and conditions (‘the Conditions’) apply to your use of alva.co.uk and to any purchases you make through the alva.co.uk online store. These Conditions and the Terms of Use apply between you and alva.co.uk (‘ONEbeauty Ltd.’, ‘we’ or ‘us’). Please address any complaints, queries or correspondence regarding these conditions to care@alva.co.uk, or in writing to

ONE Beauty Ltd.
72, Hainault Road
Romford
Essex
RM5 3AL
United Kingdom

ONE Beauty Ltd. is registered in England & Wales with the company registration number 05999587 and VAT number GB 928 4719 88.

The registered company address for ONE Beauty Ltd is:

ONE Beauty Ltd
72, Hainault Road
Romford
Essex
RM5 3AL
UNITED KINGDOM 
ONE Beauty Ltd.
72, Hainault Road
Romford
Essex
RM5 3AL
United Kingdom

 

2. Purchasing products from alva.co.uk

We reserve the right to decline any order that it has reasonable cause to believe is for onward sale other than through distribution channels approved by alva Natural Cosmetics/ONE Beauty Ltd.

Details of the products available for purchase, including their ingredients and price, are displayed on the alva.co.uk online store, and ONE Beauty Ltd takes all reasonable care to ensure that all details, descriptions and prices of products are correct at the time when the relevant information is added to the alva.co.uk online store. Every effort is made to keep the information as accurate as possible.

Unless a product is on offer, part of a promotion, or offered as a free gift, all prices shown reflect the recommended selling price.

3. Payment Authorisation

Once you have selected the products you wish to order and you click on the ‘Place Order’ button at the end of the checkout process. Once you have clicked on the ‘Place Order’ button we obtain an authorisation from your credit or debit card company for the amount detailed on the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorised amount. This is a normal procedure with the banks. If your credit card should not give an authorisation, your order will not be processed. On successful authorisation of your credit or debit card alva.co.uk will email you to confirm your order has been received. We will email you again to confirm when you products are due to ship. A contract of sale for the products you have ordered is concluded between you and alva Natural Cosmetics when the products you’ve ordered are shipped to you.

alva.co.uk/ONE Beauty Ltd may refuse, or be unable to process your order if:
 - The product you ordered is discontinued or no longer available.
 - Your credit or debit card is not authorised.
 - You do not meet the eligibility to order criteria set out at the beginning of section

4. Product Returns

Should you wish to return or exchange a product bought from alva.co.uk please follow the returns procedure as laid out in our returns policy above.

5. General

ONE Beauty Ltd reserves the right to modify or withdraw, temporarily or permanently, the alva.co.uk online store (or any part thereof) without notice to you; alva Natural Cosmetics shall not be liable to you or any third party for any such modification or withdrawal; and/or, change the conditions from time to time, and your continued use of the alva.co.uk online store (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the alva.co.uk online store. 

If ONE Beauty Ltd should change these conditions your order will be subject to the Terms & Conditions at the date and time of you placing your order. 

If any part of the conditions is declared unlawful or unenforceable, then that provision shall be deemed deleted from the conditions and the remaining provisions of the conditions shall remain in full force and effect. English law applies to these conditions; any dispute relating to these conditions shall be settled in the English courts.

6. Delivery Information

Products that are in stock will be dispatched within 24 hours. Customers will be notified of the dispatch of products by email.

We deliver worldwide, and accept payment in Sterling, Euros & US Dollars.

Shipping charges will be added on the checkout page, and covered by the purchaser unless the order exceeds the carriage paid order amount; above this alva.co.uk/ONE Beauty Ltd will carry the cost of shipping.

Up to a weight of 2.5kg, both domestic and international delivery is by Royal Mail; for parcel weights above 2.5kg deomestic and international delivery will be by Parcel Force.

VAT is applicable to orders placed by residents of the UK and member states of the EU. All international orders for destinations outside the UK & EU are VAT exempt, and the VAT element of the order will be taken off at the checkout; this will equate to a 20% discount from the order total. The free delivery of orders of £120 and over to international destinations is based on the price inclusive of VAT.

Please see our terms and conditions page for queries regarding refunds, cancellations and return/replacement of goods.

7. Special Offers

ONE Beauty Ltd reserves the right to withdraw any special offers at any time. The customer must meet the requirements for eligibility to purchase in order to take advantage of any special offers. Only one special offer per purchase, unless otherwise stated.

Only one free gift is available per order, and will be delivered only while stocks last, and if your choice of free gift is unavailable a substitute gift will be sent in its place. ONE Beauty Ltd will not be held liable if the free gift is not of the purchaser’s choosing. Free gifts cannot be exchanged for other products, nor can an equivalent monetary discount be applied to the order if the free gift isn’t wanted. 


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Ecocert Recommended by Janey Loves Daisy Green
Natural Health Commended Award 2012 Natural Beauty Top 20 Yearbook 2012 Skincare Awards Shortlisted 2012 Skincare Awards Commended 2012 Janey Lee Grace Platium Winner 2011 Natural Health Best Buy 2011 Natural Health Best Buy 2011 Natural Beauty Yearbook 2011 Green Parent Winner Natural Health Beauty Awards 2010